While a lot of iPhones sold to corporate customers are connected to the company’s Exchange server, even more float around officially unsupported. At least until something goes wrong. When your VP of Marketing signs a two-year contract on a new toy, your IT department has just gotten into the iPhone business. Which is why it’s so frustrating when you see a message like this sitting in your trouble ticket queue:

The first time a VP brought you their iPhone to configure, it was a new toy. It was fun, even if it took twenty minutes of typing on that tiny onscreen keyboard. Now with version 2.0 and Exchange support, the iPhone it isn’t new or a toy anymore, but it would still take you weeks to individually configure all the iPhones your company needs.